LUNATICOASTRO PACIFIC LTD. – PRIVACY POLICY
At Lunaticoastro Pacific Ltd., we are committed to protecting your privacy.
This policy explains how we collect, use, and manage personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.
This policy applies to personal information collected through our online store, which serves customers in New Zealand and Australia.
WHO WE ARE
The data controller is:
Lunaticoastro Pacific Ltd.
18 Canaandale Drive
Hamilton 3210, New Zealand
Email: info@lunaticoastro.com
WHAT DATA WE COLLECT
We collect the following information when you place an order or contact us:
- Full name
- Email address and phone number
- Shipping and billing addresses
- Order details and comments
- Payment method (processed securely via external gateways)
We do not collect sensitive personal data.
WHY WE USE YOUR DATA
We use your information to:
- Process and deliver orders
- Generate invoices and shipping labels
- Provide customer support
- Comply with legal and accounting obligations
- Send optional updates or communications (only with your consent)
DATA SHARING
We only share your data with service providers essential to fulfilling your order, such as:
- Payment service providers (e.g. POLi and Wise)
- Shipping providers (e.g. FedEx, UPS, NZ Post…)
- Hosting and analytics tools (e.g. Google)
We share personal information only where necessary for the purposes described above and take reasonable steps to ensure it is handled securely and in accordance with applicable privacy laws.
INTERNATIONAL TRANSFERS
Some of our service providers may process your data in other countries. Where applicable, we ensure your data is protected by appropriate safeguards and contractual clauses.
YOUR RIGHTS
Under the New Zealand Privacy Act 2020, you have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.
You may also contact us to request the deletion of personal information. We will consider such requests in accordance with applicable legal and record-keeping obligations.
DATA RETENTION
We retain your data only as long as necessary to fulfil the purposes above or to meet legal, tax, or contractual obligations.
POLICY UPDATES
We may update this policy as needed. The latest version will always be available on this page.
CONTACT
For any questions or concerns about how we handle your data, please contact us at: info@lunaticoastro.com